Essential to business success in this emerging global environment is the creation of Integrated Products And Services. These require knowledge transfer between three very different worlds: new service design, new product design, and the operation of existing products and services in the field. IPAS will integrate and apply a number of disparate generic technologies that are currently in the research phase and span the disciplines of computer science, engineering design, knowledge management, manufacturing and work psychology. IPAS deliverables include: a Designer Knowledge Desktop, defining work social issues and solutions, process simulations and optimisation, and a life cycle cost modelling toolkit.